TYPE:ServiceMODEL:AtlasYEAR:2018
Maddie always makes me feel like royalty when I walk through the door.
Average Score (217 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Advisor was quick and easy to work with there wasn’t any issues. I appreciated how quick they were with communication
TYPE:ServiceMODEL:TaosYEAR:2024
I would like to provide feedback my wife took my VW Taos, to service and she had a not very pleasant experience which, unfortunately, left a lot to be desired. During her visit, she requested tire alignment, a coolant replacement, and a diagnostic check for warning lights that had appeared on my vehicle. However, the representative assisting her seemed distracted, as he was often on calls, making communication difficult. When I picked up my vehicle, I was simply asked to pay without being informed whether the warning lights were checked or if the coolant was replaced. The receipt only mentioned that tire alignment was performed. Upon entering the vehicle, the warning lights were still active, so she asked for clarification. She was told that she would need to schedule another appointment for the diagnostic. Additionally, no details were provided regarding the coolant, leaving her uncertain as to whether it was addressed at all. This experience has left me feeling unsatisfied and concerned about the state of my vehicle. I hope you take this feedback into consideration to improve your service standards.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Great staff. They listened and corrected any problem I brought them.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Staff was easy to work with; dropped off the car in the morning and was notified when it was ready for pick up. the service visit was to fix a recall; no issues experienced prior to or after the drop-off; no surprises; thanks for being there for us!
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019
Maddy was so helpful. She explained what was needed for my car services and she broke down the pricing on a very easy way for me to understand.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2018
Great customer service
TYPE:SalesMODEL:TiguanYEAR:2024
Automation VW Hilton Head was very responsive to my inquiry about a specific car.