Average Score (216 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

216 Ratings

4.6 Average

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  • John Y.11-13-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Easy buy, but the price was higher than what several reputable sources advised by $2k.

  • David B.11-13-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Maryanne M.11-12-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I received service while completing the buy-out paperwork on my vehicle. Brian Jaen and Matt Thompson were very helpful and attentive to my questions. My brake pads/rotors were changed on a Saturday in record time. I secured an excellent financing plan. Very happy with the VW team.

  • Timothy B.11-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Jon W.11-06-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • David M.11-05-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Primarily, I chose the highest possible rating, b/c your Service Advisor, Adam Baker, has the Experience, Professionalism and Human Dignity to make my service visit THE BEST EVER [in my Entire Life & I’m 63-Years Old!!]. The speed and thoroughness Adam (& your Garage Technician/s) brought to bear was nothing short of incredible..!!! Lastly, I must say that Adam truly deserves a pay raise. Thx for being the service care site I’ll always bring our VW Atlas SEL V6 Premium R-Line 4Motion Vehicle to..🇺🇸

  • Carol K.11-04-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    I brought the car in for an oil change, tuneup and have the rear hatch checked. I received a laundry list of items needing attention for 100,000 miles and no indication the hatch was checked at all. Was told later that they would need the car for multiple days to diagnose the hatch after quoting a price for shocks.

  • Kathleen A.11-04-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great customer service

  • Donald N.11-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Get your phone system fixed. Get your online scheduling functional--do not depend on cellphone ID

  • John F.10-31-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Excellent service, responsive and informative.