TYPE:ServiceMODEL:BeetleYEAR:2019
They ordered the part needed to actually fix the issue
Average Score (216 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
The sales associate was extremely knowledgeable and was a pleasure to work with. While the building could use an update, the facility was clean and comfortable.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Diagnosed I needed a new battery and had it replaced within an hour.
TYPE:ServiceMODEL:TiguanYEAR:2024
Great front desk staff - friendly, efficient and direct. Fast service with great follow-up including the video of the work that was completed
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2024
We were traveling from Tampa to Hilton Head and experienced unexpected tire troubles. Brendan and team ordered our tire and had it replaced and we were back on the road within 24 hours. Great service and communication!
TYPE:ServiceMODEL:TiguanYEAR:2024
Although the oil change took a little longer than expected, the staff was courteous and efficient.
TYPE:ServiceMODEL:BeetleYEAR:2018
This was our first visit for service at the Hilton Head location. The staff were friendly and helpful. They answered all of our questions and explained information from the inspection report.
TYPE:ServiceMODEL:TaosYEAR:2023
Service was timely, however, I was expecting a car wash along with the service. I did not receive a video of the inspection either.
TYPE:ServiceMODEL:TiguanYEAR:2024
Long wait time for car to be taken in, and then again to process the invoice