TYPE:ServiceMODEL:TaosYEAR:2022
Average Score (216 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
My 2019 beetle was in service because the radio did not work. The part has been ordered and while my car was in the shop it was dented on the front wheel well. I brought it to the attention of the service department. The gentleman said they would look at shop cameras and get back to me. I have not heard from them since.
TYPE:ServiceMODEL:PassatYEAR:2022
1. Minimal staffing. 2. No place to sit. Yet, showroom is empty. 3. No tea or snacks. Cooler for bottled water is at floor level. I suggest you put the refrigerator on the nearby counter and buy snacks from Walmart down the street. Tea bags, too. 4. 3 hours for an oil change. I arrived at 8:30 and drove away at 11:45. 5. Awkward, tight space for customer service / customer interactions. Customer service sits behind a small desk filled with papers, and the customer looks down on customer service. Weird. 6. No car wash, and yet this service is advertised on your website. 6. Employees don't wear nametags. 7. No reading material or television in the waiting area. 8. My customer service rep, Brendan, was frustrated with the environment. I don't blame him. 9. Nobody greeted me in the service lane. I waited ten minutes. I finally went into the dealership, found a place to sit (not easy, given the lack of seating), and after thirty minutes, I noticed that my car had been moved to the service bay. Nobody greeted me and nobody explained the process, until I approached Brendan. 10. Signs everywhere telling customers to avoid certain areas ----"confidential information, use hallway". Two thoughts: a. You don't tell customers what to do with a blunt message printed from a PDF. b. The hallway is hidden. I bet if Lexus ran the dealership, they would relocate confidential areas and allow customers to roam the showroom freely. They would also display automobiles in the showroom. A closing thought: Volkswagen can do better. Jim
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2022
Always professional.
TYPE:ServiceMODEL:TaosYEAR:2024
Easy to make an appointment online, front desk was kind and patient, and detailed notes on service reviewed with me
TYPE:ServiceMODEL:TaosYEAR:2022
I know your team has staffing issues and turnover along with doing the best that you can right now. There were delays but your team made it right for us.
TYPE:ServiceMODEL:GolfYEAR:2020
Very helpful staff
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
Always great service.