TYPE:ServiceMODEL:TiguanYEAR:2021
Average Score (202 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
I set up my appointment online and selected "drop my car off." When I arrived for my appointment which was to take about an hour and a half I was told that there were definitely no loaner cars available and that they were three weeks out with having any. Therefore, it would be nice if that option was removed from the website. The service itself was fine. I assume the car wash is still broken because that was not offered. I did appreciate the ease of scheduling my appointment online and will continue to do so if that is an option, but accurate info would be helpful. As an aside, I'm from Greenville and have bought cars from Steve White VW and had them serviced there for 25 years. Your service department is fine, but it sure is nice to have a complimentary wash when you leave. The maintenance itself was great and it was pretty prompt even though I had to sit and wait on my car.
TYPE:ServiceMODEL:TiguanYEAR:2020
It took almost a month and I have to call them back cause my sensor is keeping a loud noise , my air is cool and they did loan me a loner communication would really help I'm not asking every day but at least weekly if they have your car that long.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2022
Pleasant, professional experience. Maddy help a lot.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
The service was outstanding, especially since we came in on a Saturday with no appointment.
TYPE:ServiceMODEL:AtlasYEAR:2021
Madelyn and the service team were very responsive. They did a great job of getting my vehicle repaired and back to me in a timely manner.