TYPE:ServiceMODEL:TiguanYEAR:2023
Why 1 star? Believing I was coming in for an oil & filter change and a 30,000 miles maintenance, then being told I was sold a car that did not have a 30,000-maintenance package. But I was told when I purchased the car it came with a 40,000 warranty and a 10,20 & 30,000 maintenance package, also I was told I had to purchase 2 other coverages Dent protection & Appearance protection. I tried to file a claim but was told not covered. No reason was given why, also your people seemed to have NO interest in helping me resolve the issue with the car??????????????? I also told the person at the intake desk that the car seemed to be burning oil. When the car was returned, I ASKED if that found anything the answer keep an eye one. BS I had a multi-point check, I RECEIVED NO REPORT!!! DID I GET A MULTI-POINT CHECK?????????????? I believed that I had found my car dealership in SC. NOT ANYMORE, I WILL RETURN TO MY OLD DEALERSHIP IN NJ. I will return for my next oil change at 40,000 but that IS IT. Thank you, Thomas J Wade